From first call to first run — without the procurement maze
We designed onboarding for busy practice managers, lab coordinators and dispatch leads. Four steps, no long contract to sign before you can test us, and nothing hidden in the pricing.
Tell us what you move
5 minutesA short call or the quote form: what you're transporting, how often, which facilities it moves between, and any handling requirements your protocol demands.
- Pickup and drop-off locations
- Typical package type and volume
- Timing windows that matter
- Temperature, packaging or signature rules
We scope and price it
Within 1 business dayYou get a written quote — the route, the committed windows, the turnaround expectations and the pricing. Flat recurring rates for standing routes, per-job pricing for urgent runs. No fuel surcharges appearing later.
- Written scope, nothing verbal
- Flat pricing with no hidden add-ons
- Turnaround commitments in writing
- Open questions answered up front
Pilot a route with us
A few business daysStart with one standing route or a single urgent job. We assign a named driver, walk the locations with them, and confirm the protocol in writing before day one. You're not locked into anything.
- Named, vetted driver on your route
- Facility walkthrough before the first run
- Handling protocol confirmed in writing
- No minimum volume or long contract
Scale when it proves out
OngoingAdd routes, add facilities, add after-hours coverage. Your rates stay consistent as volume grows, and your driver stays the same — so your staff never has to re-explain your operation.
- Add routes without renegotiating
- Same driver and consistent windows
- Overflow capacity for peak periods
- Simple, predictable monthly billing
What lands in your inbox after every delivery
This isn't an optional report you have to request. It's the default on every run we complete — because a delivery you can't prove is a delivery that doesn't count.
- Pickup time, logged to the minute
- Delivery time, logged to the minute
- Handling conditions followed
- Recipient signature where required
- Any exception, noted immediately
- Available on request, anytime
The habits we deliberately avoid
You call, a person answers
Not a ticket queue, not a voicemail box you never hear back from. Someone who can actually tell you where your shipment is.
Your protocol, followed exactly
Temperature range, packaging, labelling, signature rules — we do it your way and record that we did. We don't substitute our own preferences.
Proof without asking
Documentation arrives as standard on every run. You shouldn't have to chase a courier for a record your compliance team needs.
Honest limits
If a window isn't realistic, we'll tell you before you commit — because a missed STAT run costs far more than a polite no.
Tell us about your route
We'll come back within one business day with a written scope and a straight answer about whether we're the right fit.